Last updated: 01 January 2025

At Saalai TV, we provide a complete digital entertainment package. Please read this policy before subscribing or purchasing.

Digital Service (One Package)

Once your service is activated, no refund will be issued.

A refund may be possible only if:

• Service was not activated after payment

• You experience long-term technical issues from our side

• Service is completely down for more than 48 hours without notice

We will first try to fix the issue. A refund will be issued only if we cannot resolve it.

TV Box / Physical Items (If Ordered)

You may request a refund within 14 days of delivery only if:

• The item is damaged, defective, or incorrect

• Delivery is delayed more than 10 business days without prior notice

Conditions:

• Box must be returned in its original condition with full packaging

• Refund will be processed within 7–14 business days after we receive the returned item

How to Request a Refund

Refunds will be processed only through our customer support channels:

• UK: +44 2031 373 917

• Switzerland: +41 415 880 090

• France: +33 182 885 027

• Viber / WhatsApp: +44 7903 760 007

When contacting, please provide:

• Box Number

• Reason for refund

• Photos (if related to any physical item)

No Refunds Will Be Issued for:

• Customer’s personal internet/device issues

• Change of mind after activation

• Incorrect info given during signup

• Physical damage caused by customer

Refund Processing

• Refunds will be issued to the original payment method

• Processing time: 7–14 business days after approval